Consumer research: Financial Capability: A Behavioural Economics Perspective

Consumer Decision-Making in Retail Investment Services: A Behavioural Economics Perspective

Consumer Informedness and Loyalty Benefits Accrual Performance

Recent theoretical developments in the theory of consumer and firm informedness have brought a new perspective to understanding important business problems in IS research. In this research, we adopt the theory of consumer informedness in the context of credit card loyalty programs in the retail banking industry. Leading companies in the airlines, hospitality, retail banking and other industries...

On the use and potential of behavioural economics from the perspective of transport and climate change

It can be argued that the main thinking in transport planning and policy making stem from neoclassical economics in which individuals are largely assumed to make rational, consistent, and efficient choices, and apply cognitive processes of decision making that maximise their economic utility. Research in behavioural sciences indicates that individuals’ choices in a wide range of contexts deviat...

Cognitive Finance: Behavioural Strategies of Spending, Saving, and Investing

Research in economics is increasingly open to empirical results. The advances in behavioural approaches are expanded here by applying cognitive methods to financial questions. The field of “cognitive finance” is approached by the exploration of decision strategies in the financial settings of spending, saving, and investing. Individual strategies in these different domains are searched for and ...

A Survey of Credit and Behavioural Scoring; Forecasting financial risk of lending to consumers

Credit scoring and behavioural scoring are the techniques that help organisations decide whether or not to grant credit to consumers who apply to them. This article surveys the techniques used – both statistical and operational research based – to support these decisions. It also discusses the need to incorporate economic conditions into the scoring systems and the way the systems could change ...